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Government travel restrictions and advisories

Please check for travel restrictions before booking and travelling to an accommodation. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. To help you on your way, we included publicly available links to government websites for several countries around the world. Please note that not all countries are covered below. If a country is not included in this overview it doesn’t mean that no travel restrictions are in place and we recommend that you seek out information for any country you are planning to travel to. We are not responsible for the content of the public (government) websites linked below. Government responses continue to evolve, so please check back often for updates and rely on your national and local government for the most current information.

Booking conditions

For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. If you don’t book a flexible rate, you may not be entitled to a refund. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. During times of uncertainty, we recommend booking an option with free cancellation. If your plans change, you can cancel free of charge until free cancellation expires.

ViajaNet.com accommodation

How can I get help with an existing reservation on ViajaNet.com?

We understand that due to Coronavirus (COVID-19) and its health implications, you may want to change your plans. For further support, please sign into your ViajaNet.com account and visit our Customer Service Help Centre.

How do I cancel my booking in this situation?

For the best support, please sign in using your ViajaNet.com account. If you do not have an account, you can use your booking confirmation number and PIN code to sign in on a desktop computer or a laptop.

  • If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Properties can also choose to change the dates of your reservation at no extra cost, so it’s worth contacting the property to see if this is possible.
  • If your reservation was affected by Coronavirus-related events such as border closures or travel limitations enforced by authorities, but is no longer free to cancel or is non-refundable, sign in to check options to manage the reservation.

What is the cancellation policy related to Coronavirus?

You may be able to cancel due to the circumstances related to Coronavirus. However this is dependent on several factors, including your destination, the date you made your booking, your departure date, your arrival date, your country of origin, and your reason for travelling.

  • If your cancellation falls under this category the property is obliged to provide a refund or offer a free date change or a credit for future stay.
  • Please sign in and select the relevant booking to see your options.

Why does Coronavirus not impact the general policy for ViajaNet.com?

Cancellation due to Coronavirus is dependent on several factors, including where you're travelling to, your country of origin, your arrival date, and your reason for travelling.

Individual reservation policies are set by the property you’ve booked. As such, it would not be appropriate to make a universal change to our policy.

Can I move my booking to a future date?

Moving your booking to a future date depends on the policies of the reservation. Please sign in using either your ViajaNet.com account or confirmation number and PIN, select the booking you want to change, and you’ll see what options are available.

You may also contact the property to ask for a date change.

Will I get charged additionally if I move my reservation to a future date?

If you change your dates and the property has availability there may be a difference in price (higher or lower). This may be due to seasonality or different rates on weekdays versus weekends.

If the rates are higher, you will have to pay the difference between the original price and the price for your new dates. If they are lower, the price difference will be reflected in your booking.

Can I give my reservation to someone else?

Please contact the property directly if you would like to transfer the reservation to someone else.

Each property will have its own policies around this type of change to a reservation and can inform you appropriately what those policies are.

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