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  • Facilities
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  • Guest reviews (1,659)

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Hotel Hotel New Otani Osaka

Hotel New Otani Osaka

540-8578 Osaka Prefecture, Osaka, Chuo-ku Shiromi 1-4-1, Japan – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.7
Fabulous
1,659 reviews
  • Facilities

    8.6

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Value for money

    8.1

  • Location

    8.7

  • Total

    8.7

  • Free WiFi

    8.7

My mother and I we stayed there two nights. The staff was professional and so nice. The breakfast was great, they had Japanese style food and occidental ones. It locates just next to the Osaka-jō Hall, so it is a perfect choice for those going to concerts there. The view from our room is incomparable, the river, the Osaka Castle, the night scene..

Xianzhe China

I love where I can see the Osaka castle and how nice the staffs are

Oscar Hong Kong

Great friendly & helpful staff, nice sized room

Kinghoku United States

I have been to this hotel before, always satisfied, very friendly & professional staff, clean & tidy, room size & view is great

Hui Australia

Very good breakfast ; including European and Japanese food ; the attitude of staff also good ; and they speak English fine. BTW, I have to give high compliment to the receptionist in the lobby - she is pretty, helpful, good attitude, and always smile. And, most staff can speak acceptable English - that is not common in other hotels.

Heung Hong Kong

It was a beautiful hotel. With many dining options both within the hotel and nearby. The staff were extremely helpful. It was within walking distance to the Ōsakajokoen train station.

Michelle Australia

Great location, wonderful staff, the room was gorgeous with a great view of Osaka Castle and we LOVED our stay here! Highly recommend staying here!

Omsb United Kingdom

Charming hotel, luxurious, and comfortable. Well situated within minutes from local loop line enabling you to reach city centre and surrounding places of interest. Good variety at breakfast and suites very spacious with view of Osaka castle, about 10 minutes walk from hotel.

Nicolene South Africa

The hotel is good in both software and hardware. It is also very close to two subway stations which makes it very close to city Centre.

Tak-ming Hong Kong

Spacious room with comfortable chairs. 2 complimentary bottles of water, 6 bags of tea and 4 bags of coffee have been provided. I have slept like a baby. Absolutely not like the type to wake up at 3 am ;-) crying). Special thanks to the 2 nice ladies (one in the 13th of November 2019 in the morning and other one on the 13th in the evening and on the 14th in the morning as well) that helped with my issue with a restaurant in Kanazawa. I have very much appreciated their assistance and empathy. Very friendly and extremely professional staff, even the trainees. Highly recommended hotel. When I come back to Osaka, I will stay again in “Hotel New Otani Osaka”

Walid Belgium

Staff

9.2
Highly rated for:
Great neighbourhood
Highly rated for:
Views from the property
Highly rated for:
Room sizes
Highly rated for:
Views from the property
Highly rated for:
Very comfy beds
Highly rated for:
Room sizes
Highly rated for:
Great neighbourhood
Highly rated for:
Great neighbourhood
Highly rated for:
Very comfy beds
Highly rated for:
Great check-in experience
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Very comfy beds
Highly rated for:
Room sizes
Highly rated for:
Great neighbourhood
Highly rated for:
Great neighbourhood
Highly rated for:
Great neighbourhood
Highly rated for:
Great neighbourhood
Highly rated for:
Views from the property
Highly rated for:
Great neighbourhood
Highly rated for:
Great neighbourhood
Highly rated for:
Great neighbourhood
Highly rated for:
Great neighbourhood
The building in which the hotel is located
A restaurant or other place to eat at Hotel New Otani Osaka
A bed or beds in a room at Hotel New Otani Osaka
Food at or somewhere near the hotel
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Hotel New Otani Osaka

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Hotel New Otani Osaka

8.7
Fabulous
1,659 reviews
  • 9.2

    Staff

  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Views from the property
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Views from the property
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Great check-in experience
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Views from the property
  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Great neighbourhood
  • Highly rated for:
    Great neighbourhood
  • What guests loved the most:
  • “My mother and I we stayed there two nights. The staff was professional and so nice. The breakfast was great, they had Japanese style food and occidental ones.”
    Xianzhe Xianzhe China China
  • “I love where I can see the Osaka castle and how nice the staffs are”
    Oscar Oscar Hong Kong Hong Kong
  • “Great friendly & helpful staff, nice sized room”
    Kinghoku Kinghoku United States United States
  • “I have been to this hotel before, always satisfied, very friendly & professional staff, clean & tidy, room size & view is great”
    Hui Hui Australia Australia
  • “Very good breakfast ; including European and Japanese food ; the attitude of staff also good ; and they speak English fine.”
    Heung Heung Hong Kong Hong Kong
  • “It was a beautiful hotel. With many dining options both within the hotel and nearby. The staff were extremely helpful. It was within walking distance to the Ōsakajokoen train station.”
    Michelle Michelle Australia Australia
  • “Great location, wonderful staff, the room was gorgeous with a great view of Osaka Castle and we LOVED our stay here! Highly recommend staying here!”
    Omsb Omsb United Kingdom United Kingdom
  • “Charming hotel, luxurious, and comfortable. Well situated within minutes from local loop line enabling you to reach city centre and surrounding places of interest.”
    Nicolene Nicolene South Africa South Africa
  • “The hotel is good in both software and hardware. It is also very close to two subway stations which makes it very close to city Centre.”
    Tak-ming Tak-ming Hong Kong Hong Kong
  • “Spacious room with comfortable chairs. 2 complimentary bottles of water, 6 bags of tea and 4 bags of coffee have been provided. I have slept like a baby.”
    Walid Walid Belgium Belgium

Get the celebrity treatment with world-class service at Hotel New Otani Osaka

One of our top picks in Osaka. Located right in front of Osaka Castle, Hotel New Otani offers spacious rooms and 13 dining options. The property is a 5-minute walk from shopping complex JO-TERRACE OSAKA. Free WiFi connection is available throughout the property.

Rooms feature large windows with city or Osaka Castle views. They have an LCD TV, comfortable beds and a minibar.

Guests can relax in the hot tub or sauna, or enjoy a massage treatment for an additional charge. Several shops and a beauty salon are available as well. The hotel offers concierge services, where entrance tickets to Osaka Castle can be purchased. Hotel New Otani Osaka offers a shuttle service to and from Kyoto. Osaka Wonder Loop Sightseeing Bus departs and arrives at this property.

New Otani Osaka’s restaurants cater a variety of French, Japanese and International cuisine. Offering spectacular views of the city skyline and Osaka Castle, Keyaki restaurant serves grilled teppanyaki dishes, while Sky Lounge offers refreshing cocktails. A breakfast buffet featuring various cuisines are available at an extra charge.

Osaka Station is a 10-minute train ride from Hotel New Otani, while Kyoto and Nara can also be reached within 1-hour by train. The hotel is about a 75-minute train ride from Kansai International Airport and a 1-hour train ride from Itami Airport.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

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Brilliant!

Most popular facilities

Non-smoking rooms
Parking
Free WiFi
Fitness centre
24-hour front desk
Restaurant
Bar

Good for couples - they rate the facilities 8.6 for two-person stays.

Currency exchange: Need local currency? This property offers currency exchange on site.

낍 Top location: Highly rated by recent guests (8.7)

끉 Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Buffet

끸 Private parking at the hotel

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From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. We recommend booking a free cancellation option in case your travel plans need to change. Read more

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  • 3 single beds
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  • 3 single beds
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Superior Junior Suite Room - Non-Smoking
  • 2 single beds
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+ Max adults: 4. Max children: 1
Quadruple Family Room - Non-Smoking
  • 2 single beds and
  • 2 sofa beds
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Family Suite for 4 to 5 adults Castle View - Non-Smoking
  • 4 single beds and
  • 1 sofa bed
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Japanese Suite for 4 adults Park View - Non-Smoking
  • 4 futon beds
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Superior Double Room with Town View - Non-Smoking
  • 1 large double bed
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Special Sale Suite Room - Non-Smoking
  • 2 single beds
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Deluxe Triple Room with City View - Non-Smoking
  • 3 single beds
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Special Sale Suite Room for Triple Use - Non-Smoking
  • 2 single beds and
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Two-Bedroom Suite with Castle View - Non-Smoking
  • Bedroom 1: 2 single beds
  • Bedroom 2: 2 single beds
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Luxury Junior Suite Room - Non-Smoking
  • 1 large double bed
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Executive Suite with Castle View - Non-Smoking
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14 properties in Osaka like Hotel New Otani Osaka were booked in the last 12 hours on our site

Guest reviews

8.7
Fabulous
1,659 reviews
Read more

Select topics to read reviews:

See what guests loved the most:

  • Xianzhe China

    “My mother and I we stayed there two nights. The staff was professional and so nice. The breakfast was great, they had Japanese style food and occidental ones. It locates just next to the Osaka-jō Hall, so it is a perfect choice for those going to concerts there. The view from our room is incomparable, the river, the Osaka Castle, the night scene..” Read more

  • Oscar Hong Kong

    “I love where I can see the Osaka castle and how nice the staffs are”

  • Kinghoku United States

    “Great friendly & helpful staff, nice sized room”

  • Hui Australia

    “I have been to this hotel before, always satisfied, very friendly & professional staff, clean & tidy, room size & view is great”

  • Heung Hong Kong

    “Very good breakfast ; including European and Japanese food ; the attitude of staff also good ; and they speak English fine. BTW, I have to give high compliment to the receptionist in the lobby - she is pretty, helpful, good attitude, and always smile. And, most staff can speak acceptable English - that is not common in other hotels.” Read more

  • Michelle Australia

    “It was a beautiful hotel. With many dining options both within the hotel and nearby. The staff were extremely helpful. It was within walking distance to the Ōsakajokoen train station. ”

  • Omsb United Kingdom

    “Great location, wonderful staff, the room was gorgeous with a great view of Osaka Castle and we LOVED our stay here! Highly recommend staying here!”

  • Nicolene South Africa

    “Charming hotel, luxurious, and comfortable. Well situated within minutes from local loop line enabling you to reach city centre and surrounding places of interest. Good variety at breakfast and suites very spacious with view of Osaka castle, about 10 minutes walk from hotel. ” Read more

  • Tak-ming Hong Kong

    “The hotel is good in both software and hardware. It is also very close to two subway stations which makes it very close to city Centre.”

  • Walid Belgium

    “Spacious room with comfortable chairs. 2 complimentary bottles of water, 6 bags of tea and 4 bags of coffee have been provided. I have slept like a baby. Absolutely not like the type to wake up at 3 am ;-) crying). Special thanks to the 2 nice ladies (one in the 13th of November 2019 in the morning and other one on the 13th in the evening and on the 14th in the morning as well) that helped with my issue with a restaurant in Kanazawa. I have very much appreciated their assistance and empathy. Very friendly and extremely professional staff, even the trainees. Highly recommended hotel. When I come back to Osaka, I will stay again in “Hotel New Otani Osaka”” Read more

Got a question?

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About Hotel New Otani Osaka

Welcoming Booking.com guests since 15 Apr 2010

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The property usually replies within a few days

Thanks! You will receive an email as soon as the property has answered your question.

  • Is their flat iron in the rooms?

    Electric iron is available on request.


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  • does your hotel have a bar that allows smoking?

    Dear Sirs or Madams, Thank you for your inquiry. All restaurants in the hotel, including the bar, are non-smoking. If you smoke, please use the smoking area on the 2nd floor of the banquet hall. Best Regards, Hotel New Otani Osaka


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  • Smoking rooms?

    Yes, but number of smoking rooms is very limited all through the hotel.


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Previous question and answers from this property

See what other travellers have asked before staying at Hotel New Otani Osaka

Most recent questions
  • Is their flat iron in the rooms?

    Electric iron is available on request.


    You found this answer helpful

    You found this answer not helpful

  • does your hotel have a bar that allows smoking?

    Dear Sirs or Madams, Thank you for your inquiry. All restaurants in the hotel, including the bar, are non-smoking. If you smoke, please use the smoking area on the 2nd floor of the banquet hall. Best Regards, Hotel New Otani Osaka


    You found this answer helpful

    You found this answer not helpful

  • Smoking rooms?

    Yes, but number of smoking rooms is very limited all through the hotel.


    You found this answer helpful

    You found this answer not helpful

Thanks! You will receive an email as soon as the property has answered your question.

Hotel surroundings *
Guests loved walking around the neighbourhood!
Great location - show map
What's nearby
  • Theatre Brava
    0.1 miles
  • Osaka-jō Hall
    0.2 miles
  • Osaka Castle
    0.5 miles
  • Japan Hamworthy & Co. Ltd.
    0.5 miles
  • Hokoku Shrine
    0.5 miles
  • Osaka International Peace Centre
    0.6 miles
  • Morinomiya Piloti Hall
    0.7 miles
  • Television Osaka
    0.7 miles
Restaurants & cafes
  • Cafe/bar Cafe Pronto
    0 miles
Top attractions
  • Dawn Center
    0.7 miles
  • Tamatsukuri Inari Shrine
    0.9 miles
  • Tamatsukuri Catholic Church
    0.9 miles
  • Naniwanomiyaato Park
    0.9 miles
  • Yasaka Shrine - Higashinari-ku
    1.1 miles
  • Sanadayama Sanko Shrine
    1.2 miles
  • Nakanoshima Park
    1.4 miles
  • Sanadayama Park
    1.4 miles
  • Horikawaebisu Shrine
    1.5 miles
  • Anraku-ji Temple
    1.6 miles
Natural beauty
  • River Dai 2 Neyagawa River
    0 miles
  • Sea/ocean Osaka South Sea Port
    7.5 miles
  • Mountain Ikoma Mountain
    8.4 miles
Public transport
  • Metro Osaka Business Park Station
    0.2 miles
  • Train Kyobashi Station
    0.5 miles
Closest airports
  • Itami Airport
    8.5 miles
  • Kobe Airport
    18 miles
  • Kansai International Airport
    24.1 miles
* All distances are measured in straight lines. Actual travel distances may vary.

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Brilliant!
9 restaurants on site

    鉄板焼き けやき

    Cuisine: Steakhouse

    Open for: Lunch, Dinner

    Menu: À la carte

    オールデイダイニング SATSUKI

    Cuisine: European

    Open for: Breakfast, Brunch, Lunch, Dinner, High tea

    中国料理 大観苑

    Cuisine: Chinese

    Open for: Lunch, Dinner

    串・創作料理&ワイン 味寛 水曜日定休

    Cuisine: Japanese

    Open for: Dinner

    割烹 季処一心

    Cuisine: Japanese

    Open for: Lunch, Dinner

    日本料理 麺処NAKAJIMA

    Cuisine: Japanese

    Open for: Lunch, Dinner

    日本料理 花外楼

    Cuisine: Japanese

    Open for: Lunch, Dinner

    フランス料理 SAKURA 月曜定休

    Cuisine: French

    Open for: Lunch, Dinner

    ティー アンド カクテル SATSUKI LOUNGE

    Open for: High tea, Cocktail hour

Facilities of Hotel New Otani Osaka Great facilities! Review score, 8.6

Most popular facilities

Non-smoking rooms
Parking
Free WiFi
Fitness centre
24-hour front desk
Restaurant
Bar
Outdoors
  • Garden
Pets
  • Pets are not allowed.

Activities
  • Tennis court Additional charge
Food & Drink
  • On-site coffee house
  • Wine/champagne Additional charge
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
  • Free! WiFi is available in all areas and is free of charge.

Parking

    Private parking is possible on site (reservation is not needed) and costs ¥1,200 per day.

  • Accessible parking
  • Secured parking
Services
  • Daily housekeeping
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Laundry Additional charge
  • 24-hour front desk
  • Meeting/banquet facilities Additional charge
  • Room service
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Shops (on site)
  • Lift
  • Non-smoking rooms
  • Newspapers
Wellness facilities
  • Hair styling
  • Beauty Services
  • Sun loungers or beach chairs
  • Pool/beach towels
  • Fitness centre Additional charge
Languages spoken
  • English
  • Japanese

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House rules Hotel New Otani Osaka takes special requests - add in the next step!

Check-in

From 14:00 hours

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children aged 7 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

There is no capacity for cots at this property.

There is no capacity for extra beds at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Cards accepted at this hotel

Mastercard Visa UnionPay credit card UC NICOS JCB Diners Club American Express Hotel New Otani Osaka accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Hotel New Otani Osaka accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Applicable to non-refundable bookings only: If the name of the paying guest and staying guest do not match, the hotel cannot create a payment receipt for the staying guest at time of check-out/check-in.

Charges apply to the fitness centre, swimming pools, massage services and tennis court. For more information on charges, please contact the hotel.

Only guests 18 or older are admitted to fitness centre. (Including the indoor swimming pool, gym, hot tub etc.)

Charges may apply for guests who wish to check in before 14:00.

Please note that breakfast costs may differ during the new year holidays.

When booking for more than 10 persons, different policies and additional supplements may apply.

Late check-out after 12:00 is available at an extra charge.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

An accommodation tax per person per night is not included in the price and needs to be paid at the property.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Hotel New Otani Osaka

  • The following parking options are available to guests staying at Hotel New Otani Osaka (subject to availability):

    • Parking
    • On-site parking
    • Private parking
    • Secured parking
    • Accessible parking

  • Hotel New Otani Osaka has 9 restaurants:

    • 中国料理 大観苑
    • ティー アンド カクテル SATSUKI LOUNGE
    • 日本料理 麺処NAKAJIMA
    • フランス料理 SAKURA 月曜定休
    • 串・創作料理&ワイン 味寛 水曜日定休
    • 鉄板焼き けやき
    • 日本料理 花外楼
    • オールデイダイニング SATSUKI
    • 割烹 季処一心

  • Room options at Hotel New Otani Osaka include:

    • Double
    • Twin
    • Triple
    • Single
    • Twin/Double
    • Quadruple
    • Family
    • Suite
    • BBasic Room

  • Guests staying at Hotel New Otani Osaka can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • Buffet

  • Hotel New Otani Osaka offers the following activities / services (charges may apply):

    • Fitness centre
    • Tennis court
    • Beauty Services
    • Hair styling

  • The prices at Hotel New Otani Osaka may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel New Otani Osaka is 2.5 miles from the centre of Osaka.

  • From the nearest airport, you can get to Hotel New Otani Osaka by:

    • Train 55min

  • Check-in at Hotel New Otani Osaka is from 14:00, and check-out is until 12:00.

8.7 Fabulous 1,659 reviews 100% real guest experiences
  • Superb: 9+

    957

  • Good: 7 – 9

    524

  • Okay: 5 – 7

    134

  • Poor: 3 – 5

    40

  • Very poor: 1 – 3

    4

Categories
  • Staff9.2
  • Facilities8.6
  • Cleanliness9.1
  • Comfort8.9
  • Value for money8.1
  • Location8.7
  • Free WiFi8.7

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    How to get to Hotel New Otani Osaka from Kansai International Airport
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