We take our partners' safety seriously at Booking.com. We strive to help you welcome high quality guests: we have an in-depth security process which includes verification and fraud checks.
It’s always important to be prepared, and that’s why we also encourage you to take responsibility and precautions for your personal safety as a host. Here are some tips – mostly applicable to homes and apartments – to ensure your hosting experience goes smoothly.
Our Partner Hub has answers to your most pressing questions. It covers everything from how to find reservation information to how to update your property’s availability. Through tutorials, guides and videos, this platform is where you’ll find the help you need to manage your partnership with ViajaNet.com.
Here are some suggestions to prepare your property for your guests’ safety. Remember, you may need to take additional precautions depending on individual circumstances.
If you want to learn more about ensuring safety at your property, feel free to read our article about safety and emergency tips.
How to stay safe online
We are constantly evaluating online threats and strengthening our security in order to stay ahead. We use established security procedures to protect and safeguard your Booking.com account.
As a user of our platform, you can also help us keep your accounts and identity protected by looking out for emails, text (SMS) or WhatsApp messages that contain links and/or attachments, that ask you to sign in to your Booking.com account or that require you to enter personal or financial information. Learn more about phishing.
If you witness suspicious activity or spot a suspicious email, don’t just delete it – report it to us immediately at email@example.com.
Individuals may also try to gain access to your account information via phone call or in person, a technique called social engineering. If you witness suspicious activity at any time, don't hesitate to report it to us immediately.
Enable 2FA on your account
2FA (2-factor authentication) adds an additional layer of security to your account. In the event your username and password are compromised, ViajaNet.com will send a unique verification code to your mobile device, which must be submitted prior to granting access to your account.
Please keep in mind that our Customer Service representatives will only ever ask you to share your property ID. Our Customer Service representatives would not ask you to provide the password of your ViajaNet.com account or any sensitive financial information, such as your credit card number.
Want to learn more?
Please check our How to prevent unauthorised use of your account to get more tips about safety.
In the unlikely event that something goes wrong, we are here for you. We know though that sometimes you’d like to be able to solve your own problems, too. In this section, you will find the guidelines to follow should an issue arise, as well as the steps we will take to look after you.