Our travellers' safety is extremely important to us at ViajaNet.com. We have established many in-depth processes to protect you during your stays with us, and we also encourage you to take responsibility and precautions for your personal safety when travelling. Here are some tips to help ensure everything goes smoothly during your next trip.
How to stay safe online
We are constantly evaluating online threats and strengthening our security in order to stay ahead. We use established security procedures to protect and safeguard your ViajaNet.com account.
As a user of our platform, you can also help us to keep your accounts and identity protected by looking out for emails that contain links and/or attachments, emails that ask you to sign in, or emails that ask you to enter personal or financial information. If you witness suspicious activity or spot a suspicious email, don’t just delete it – report it to us immediately at email@example.com.
Examples of trusted email addresses:
Enable 2FA on your account
2FA (2-factor authentication) adds an additional layer of security to your account. In the event your username and password are compromised, ViajaNet.com will send a unique verification code to your mobile device which must be submitted prior to granting access to your account.
Please keep in mind that our Customer Service representatives will only ever ask you to share your reservation ID and/or reservation pin code. Our Customer Service representatives would not ask you to provide the password of your ViajaNet.com account or any sensitive financial information, such as your credit card number.
In the unlikely event that something goes wrong, we are here for you. We know though that sometimes you’d like to be able to solve your own problems, too. In this section, you will find the guidelines to follow should an issue arise, as well as the steps we will take to look after you.